Refund policy
Refund Policy
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You have [14 / 30] days from the date you receive your item to request a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Exchanges
If your item didn’t fit or you received the wrong product, you may request an exchange. Please contact us with your order number and details of the issue, and we’ll assist you as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Shipping Costs
Shipping costs are non-refundable, unless the return is due to a defective or incorrect item. Return shipping costs are the responsibility of the customer, unless otherwise stated.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Certain items may be non-returnable, including:
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Used items
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Items not in original condition
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Items returned after the allowed return period
How to Start a Return
To initiate a return or refund, please contact us at:
Email: support@betaprimesupply.com
Please include your order number and reason for the return.